Legal
Cookie Policy
Last updated: March 12, 2026
1. What Are Cookies
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website or use an application. Cookies are widely used to make websites and applications work more efficiently, provide a better user experience, and supply information to the operators of the site or application. This Cookie Policy explains how Alcovia, Inc. ("Company," "we," "us") uses cookies and similar tracking technologies on the Alcovia platform.
2. Types of Cookies We Use
Strictly Necessary Cookies: These cookies are essential for the operation of the Service. They enable core functionality such as user authentication, session management, security features, and load balancing. Without these cookies, the Service cannot function properly. These cookies do not require your consent.
Performance and Analytics Cookies: These cookies collect information about how you use the Service, including which pages you visit most often, how long you spend on each page, error messages you encounter, and how you navigate between features. This information is aggregated and anonymized and is used to improve the performance and usability of the Service. We use privacy-focused analytics tools that do not track users across websites.
Functional Cookies: These cookies allow the Service to remember choices you make (such as your preferred language, region, or display settings) and provide enhanced, personalized features. They may also be used to remember changes you have made to customizable parts of the interface.
Marketing Cookies: These cookies are used to deliver advertisements and marketing communications that are relevant to your interests. They may be set by us or by third-party advertising partners. These cookies track your browsing activity across websites and are used to build a profile of your interests. We will only use marketing cookies with your explicit consent.
3. Specific Cookies We Use
The following table describes the specific cookies used by the Service:
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
| session_id | Necessary | Maintains your login session | Session |
| csrf_token | Necessary | Prevents cross-site request forgery attacks | Session |
| _analytics | Analytics | Tracks anonymous usage patterns | 1 year |
| preferences | Functional | Stores your display and UI preferences | 1 year |
| cookie_consent | Necessary | Records your cookie consent preferences | 1 year |
4. Similar Technologies
In addition to cookies, we may use similar tracking technologies including:
- Local Storage: Used to store data locally on your device for performance optimization and offline functionality within the mobile application
- Pixel Tags (Web Beacons): Small transparent images embedded in emails or web pages that help us understand whether content has been viewed or emails have been opened
- Device Fingerprinting: We may collect device-specific attributes (screen resolution, operating system, browser version) for security and fraud prevention purposes
5. Third-Party Cookies
Some cookies on the Service are set by third-party service providers. These third parties have their own privacy and cookie policies, which we encourage you to review. Third-party cookies on our Service may include those from payment processors (for secure transaction processing), analytics providers (for usage analysis), and customer support tools (for chat and support functionality).
6. Managing Your Cookie Preferences
You can manage your cookie preferences in the following ways:
- Browser Settings: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies, accept only certain cookies, or notify you when a cookie is being set. Please note that disabling cookies may affect the functionality of the Service.
- Mobile Device Settings: On mobile devices, you can manage cookie and tracking preferences through your device's privacy settings.
- Opt-Out Links: For third-party analytics and advertising cookies, you may use industry opt-out mechanisms such as the Digital Advertising Alliance (DAA) opt-out page at optout.aboutads.info or the Network Advertising Initiative (NAI) opt-out page at optout.networkadvertising.org.
7. Do Not Track Signals
Some browsers transmit "Do Not Track" (DNT) signals to websites. Because there is no universally accepted standard for how to respond to DNT signals, the Service does not currently respond to DNT signals. However, you can manage your tracking preferences using the methods described above.
8. Changes to This Cookie Policy
We may update this Cookie Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the updated Cookie Policy.
9. Contact Information
For questions about this Cookie Policy, please contact us at:
Alcovia, Inc.
Email: [email protected]
General inquiries: [email protected]